Everything you want to know before you start.
No. Everything happens on WhatsApp: no app, no account to create.
Less than 5 minutes. You write to Memoriia on WhatsApp and she guides you step by step.
Yes, in 32 countries. Messages arrive in all of them; calls, in most. If calls aren't available in your country, you still get everything else.
The message reaches you when you get signal back. If it was critical and you don't confirm in time, your guardian is still alerted.
She detects your language on her own: Spanish, English, Portuguese, French, German, Italian, Hindi, Indonesian and Arabic.
By phone or by WhatsApp, depending on the country: it uses the route that reaches you best. The price is the same everywhere, and either way you hear your reminder in your own words.
No. Only what's critical: your medication and your safety. They're never bothered for anything else.
If you don't confirm something critical or answer the call, after 20 minutes. If the watch detects a fall, within 4 minutes.
No. Just WhatsApp: the alert arrives like any other message, with nothing to install.
Yes: 1, 2 or 4, depending on your plan. If the first one doesn't respond, she moves on to the next.
If you have more than one, she moves on to the next. Memoriia writes to them and calls them, so it's best to choose someone you trust who is usually available.
No. She calls you and your guardian. In a real emergency, always call your country's emergency number.
Those with their own SIM that send their location and have a help button, such as Wonlex, Beesure, Eview or Concox. Watches that depend on your phone (Apple Watch, Galaxy Watch, Fitbit) don't work. Not sure about a model? Write to us.
She asks you on WhatsApp if you're OK. If you don't reply, she calls you, and if you don't answer, within 4 minutes your guardian gets your location and the three nearest health centers.
Yes. With the family add-on you connect their watch to your account and set a safe zone of 300 m, 500 m or 1 km. If they leave it, you get an alert right away with their location, and again when they're back.
During that time Memoriia doesn't receive its data. It's best to keep it charged.
Yes. It's only used with your permission, it's encrypted and it's never shared. You can turn monitoring off whenever you want.
Your reminders travel and are stored encrypted. Only Memoriia's technical lead can access them, and only to fix service problems. We never sell or share them.
Never. We don't sell or share it, and Memoriia has no advertising.
Yes. They're encrypted like everything else.
Ask on WhatsApp or at contact@memoriia.io. We delete everything, permanently, within 30 days.
90 days, in case you want to come back. After that it's deleted for good.
Yes, with no commitment or penalties. Your plan runs until the end of the period you paid for, and you won't be charged again.
Yes. You start free, with no card, with the main features.
Yes, anytime. If you upgrade, the change is immediate and you pay the difference; if you downgrade, it applies from the next month.
Credit and debit cards (Visa, Mastercard, American Express) and others depending on your country. Payments are handled by Stripe: Memoriia never sees your card details.
It retries automatically and we let you know on WhatsApp. You have some leeway before the service is paused, and your data isn't deleted.
Not for partial periods, unless the law in your country requires it. In the European Union you have 14 days to withdraw. If you had a problem, write to us and we'll look into it.